Privacy Policy

1. Who We Are

Baaz Migration Pty Ltd
Registered Migration Agent: Jasmine Kaur
MARN: 2619203
Email: info@baazmigration.com; jasmine@baazmigration.com
Phone: 0416 421 434, 0424 030 033

2. What Information We Collect

Depending on the services you request, we may collect:

• Your name, date of birth and contact details.
• Passport and identity documents.
• Visa and immigration history.
• Citizenship and residency information.
• Employment and education records.
• Financial information relevant to your immigration matter.
• Family and relationship information.
• Health information where relevant to your application.
• Character information, including police clearances where required.
• Documents you provide to support your application.
• Communications between you and Baaz Migration.
• Website usage information, IP address, browser type and device information collected through cookies and analytics.

3. How We Collect Information

We collect information directly from you when you:

• submit an enquiry through our website;
• complete online forms;
• book a consultation;
• engage our migration services;
• email or telephone us;
• upload documents;
• communicate with us via social media, messaging platforms or video conferencing.

We may also collect information from authorised third parties, including:

• the Department of Home Affairs;
• skills assessing authorities;
• employers and sponsors;
• educational institutions;
• translators and interpreters;
• medical providers;
• police authorities;
• your authorised representatives.

4. Why We Collect Your Information

We collect personal information to:

• provide migration advice and immigration assistance;
• assess your eligibility for visas;
• prepare and lodge applications;
• communicate with government departments and third parties on your behalf;
• verify your identity;
• comply with legal and professional obligations;
• respond to enquiries;
• improve our services;
• maintain client records;
• protect against fraud and unlawful activity.

5. Use of Artificial Intelligence and Technology

To improve efficiency, Baaz Migration may use secure artificial intelligence (AI), document automation software, cloud storage and other technology-assisted systems to assist with document preparation, workflow management and administrative tasks.

All migration advice, submissions and applications are reviewed and approved by a Registered Migration Agent before being provided to clients or lodged with any government authority.

6. Disclosure of Personal Information

Your information may be disclosed where reasonably necessary to:

• the Department of Home Affairs;
• the Administrative Review Tribunal;
• skills assessing authorities;
• State and Territory Governments;
• employers and sponsors;
• educational institutions;
• medical providers;
• translators and interpreters;
• legal advisers;
• accountants and auditors;
• insurers;
• trusted technology service providers;
• any organisation authorised by you; or
• where required or authorised by law.

We do not sell or rent your personal information to third parties.

7. Overseas Disclosure

Some cloud storage providers, technology platforms or AI service providers may store or process information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure your information is handled securely and in accordance with Australian privacy laws.

8. Cookies and Website Analytics

Our website may use cookies and analytics services to:

• improve website performance;
• understand visitor behaviour;
• remember user preferences;
• enhance website security.

You may disable cookies through your browser settings, although some website features may not function correctly.

9. Data Security

We take reasonable steps to protect your information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include:

• secure cloud storage;
• password-protected systems;
• encryption where appropriate;
• restricted staff access;
• secure document management practices.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Retention of Information

We retain client records for as long as required by law and professional obligations, including the Migration Agents Code of Conduct.

Unless otherwise required by law, client records may be retained for a minimum of seven (7) years after completion of the matter, after which they may be securely destroyed.

11. Access and Correction

You may request access to, or correction of, your personal information by contacting us.

We may require proof of identity before processing your request and may refuse access where permitted by law.

12. Marketing Communications

If you subscribe to our newsletter or marketing updates, you may opt out at any time using the unsubscribe link or by contacting us directly.

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites.

14. Privacy Complaints

If you believe your privacy has been breached, please contact us first so we can investigate and attempt to resolve your concerns.

Email: info@baazmigration.com

We aim to acknowledge privacy complaints within 5 business days and respond as soon as reasonably practicable.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be published on this website.